Click here for AR315W FAQ.
What is the default IP address and password for the router?
The default IP address is 192.168.1.1.
For model RTW026, default password is admin
For model RT210W, default password is admin
For ASOHO4P, no default password (just leave blank)
How do I upgrade the firmware on my router?
To upgrade your firmware, you must first enter your IP address in your
web browser to access the router settings.
Next, you will have to enter your password to access the router settings.
In the router settings page, go to the advanced setup page, then system,
then firmware upgrade. Enter the
path and name of the upgrade file or browse for the file and then click the
APPLY button. When prompted to
confirm the upgrade, click YES. Wait
a moment while the firmware is being updated and follow the instructions on the
screen. You have now upgraded your
For model RTW026, go to advanced ->
For model RT210W, go to administrator
DO NOT UPGRADE FIRMWARE THROUGH A WIRELESS CONNECTION.
Wireless connection may drop, and incomplete upgrade of firmware will
cause the router to be DEAD. The
latest firmware comes with the router; so only upgrade the firmware if your
router is having problems.
How do I open ports on my router?
First, you must access your router settings by going to your web browser
and typing in the IP address for your router and your password.
Next, Go to advanced, NAT, Virtual Server, and enter the port IP address
and click on enable.
What can I do if I forgot my password?
If you forget your password, you must reset the device to factory settings by
using a paperclip and holding down the reset button on the device for 10
What is SSID?
SSID (Service Side Identifier) is the workgroup name of your wireless network.
In order for the devices (access points, wireless routers, wireless
network adapters) to communicate on the wireless network, they must have the
How can I setup my router to work with a Cable modem connection?
Step1: Log into the web configuration by inputting the IP address of the
router in the web browser. Enter
2: Under the WAN section, click on the Dynamic IP radio button and the click on
Apply. Click on the clone MAC
address button. Then click Apply
3: Turn the cable modem off first. Then
turn off the router. Wait 2 minutes
then turn the cable modem on. When
the modem light is solid, turn on the router.
4: Log onto the web based configuration again, and go to the systems section.
Under the status tab, check for an IP address.
If there is no public IP address, click on the DHCP renew and continue
How can I setup my router to work with a DSL connection?
Step 1: Log into the web configuration by inputting the IP address of the router
in the web browser. Enter the password
2: Under the WAN section, click on the PPPoE radio button, and click apply. Fill
out the username and password and apply. Unless
you are using static IP address, you will not need to fill in the IP address
section on this page.
3: Same step as previous questions step 3
4: Same step as previous questions step 4
Where do I get the encryption key on my wireless device?
You have to create your own encryption key with the numbers 0-9 and letters A-F
How can I find the IP address of my Windows 2000 or XP machine?
Go to the Start menu and select Run. Type
command in the space and click ok. Enter
ipconfig in the command prompt and push enter.
Your IP address, subnet mask, and default gateway will be displayed.
Type exit to close the command prompt.
How do I disable or turn off the firewall on my router?
Step 1: Access the router settings through the web configuration.
Enter your password.
2: Go to the Firewall section and you will be able to select different ways of
disabling/enabling your firewall:
WAN PING: Checking on the Discard Ping from WAN side option causes the firewall
to ignore Ping requests. To stop the firewall from ignoring these requests, simply
uncheck the box.
Filtering: This option allows you to allow access to the clients based on time
control: You can disable certain users from accessing the network based on their
With this option, you can enable specified clients to access Internet
applications by checking on the Enable box.
How do I manage the router remotely from the Internet?
Step 1: Go to the web configuration page, and enter the password.
2: Under Systems, go to the administrative settings area, and click on enable
under remote management. Enter the IP address you are going to use to access the
What is the maximum number of users supported by the router?
Users can use a switch or hub to extend the number of PCs that can be connected
to the network. The total number of
users is 253.
How do I know if my computer is connected to the router?
After you have configured the TCP/IP protocol, go to Start menu, and
click on Run. Type in command, and
the command prompt will pop up. Type
in ping 192.168.1.1, and if the command window returns something similar to
from 192.168.1.1 bytes =32 time =100ms TTL =253,
a connection has been established between your PC and the router
I have a 10 or 100Mbps Ethernet card, is it compatible with the router?
Yes, the router has a 10/100Mbps auto-sensing switch that supports both 10 and
I cannot get to the Web Configuration Page screen when I type in the routerís
default IP address. What should I
First, check the WAN and LAN port lights to ensure that there is a connection.
If the obtain an IP address automatically option in TCP/IP protocol for
your computer is selected, verify that you have a valid IP address. Verify that
the default gateway is 192.168.1.1. If
you do not have a valid IP address, the DHCP function may not be operating
properly. To restore the device to
default settings, hold down the reset button on the device for 10 seconds.
How do I change the factory default password?
Access the router web configuration through your web browser, and go to advanced
settings. Go to settings >
administrative settings, and simply change the password.
How do I know if I have a Static or Dynamic address service from my ISP?
You must ask your ISP whether you have static or dynamic address service
How do I configure my router settings if I have static IP address?
Access the router settings through the web configuration.
Go to advanced options > WAN settings, and click on the static IP
radio button and apply settings. On
the static IP page, enter your IP address, subnet mask, and ISP gateway address
and then click apply. These address
should be given to you be your ISP. Next,
go to the DNS section and enter the DNS provided by your ISP and click apply.
19Q. I am having trouble
getting a DHCP from my ISP. What
can I do?
19A. Check to see
if the WAN link led on your router is on or off.
If the led is off, then change cables and verify that the cables are in
the correct ports. If your ISP uses
the MAC address of your NIC, follow these steps:
Step 1: Use the PC that was originally setup
for the ISP.
Step 2: Access the web configuration of your
router by entering the router address in your web browser.
Go to WAN > Dynamic IP, and click on the clone mac address button.
The address of the NIC should now be cloned onto the MAC address area.
Click apply to finish.